Terms and Condition

 You (“End User” or “Buyer” or “Customer”) are required to read and accept all of the terms and conditions laid down in this Terms and Conditions (“Terms and Conditions” or “T&C” or “Terms” or “Agreement”) and the linked, Privacy Policy, before you may use www.jhumrookart.com (hereafter referred to as Site). The Site allows you to browse, select and purchase electronic, home decor, jewellery, perfume & beauty, kitchenware, luxury and high fashion items online. As amended or modified from time to time, these T&C governs the relationship between you and JhumrooKart (hereinafter “Company”) including the sale and supply of any Products on the site. If these T&C conflicts with any other document, the T&C will prevail for the purposes of usage of the Site. If you do not agree to be bound by these T&C and the Privacy Policy, you may not use the Site in any way. The Company provides the goods and services to you subject to the T&C.


As a condition of purchase, the Site will send administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt-out of our promotional emails anytime by clicking the unsubscribe link at the bottom of any of our email correspondences. Please see our Privacy Policy for details. We shall have no responsibility in any manner whatsoever regarding the offers in any promotional emails or SMS/MMS sent to you. The offers made in those promotional emails or SMS/MMS shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide you any information regarding such change.


By placing an order, you make an offer to us to purchase products you have selected based on standard Site restrictions, Merchant specific restrictions, and on the terms and conditions stated below.


You are required to create an account in order to purchase any product from the Site. This is required so we can provide you with easy access to print your orders and view your past purchases.


The Company reserves the right to make any changes to the Terms and Conditions and/or Privacy Policy (which is incorporated herein by reference) as we deem necessary or desirable without prior notification to you. We suggest to you, therefore, that you read our T&C and Privacy Policy from time to time in order that you stay informed as to any such changes. If we make changes to our T&C and Privacy Policy and you continue to use our Site, you are impliedly agreeing to the revised T&C and Privacy Policy expressed herein. To read the complete Terms and Conditions, please see below.


1. Description of Services:


Jhumrookart.com provides users with access to sales of electronic, home decor, jewellery, perfume & beauty, kitchenware, luxury and high fashion items online.  


2. General:


This Agreement sets forth the terms and conditions that apply to the use of the Site by the User. By using this Site, the User agrees to comply with all of the T&C hereof. The right to use the Site is personal to the User and is not transferable to any other person or entity. The User shall be responsible for protecting the confidentiality of their password(s), if any. The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Company, and the Company shall not be responsible for any data lost while transmitting information on the internet. While it is the Company’s objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the Site may be interrupted, suspended or terminated from time to time. The Company shall have the right at any time to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Company may discontinue disseminating any portion of information or category of information may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.


3. Modified Terms:


The Company reserves the right at all times to discontinue or modify any of our T&C and/or our Privacy Policy as we deem necessary or desirable without prior notice. Such changes may include, among other things, the adding of certain fees or charges. We suggest to you, therefore, that you re-read this important notice containing our T&C and Privacy Policy from time to time in order that you stay informed as to any such changes. If we make changes to our T&C and Privacy Policy and you continue to use the Site, you are impliedly agreeing to the T&C and Privacy Policy expressed therein. Any such deletions or modifications shall be effective immediately upon the Company’s posting thereof. Any use of the Site by User after such notice shall be deemed to constitute acceptance by the User of such modifications.


4. Equipment:


The User shall be responsible for obtaining and maintaining telephone, computer hardware and other equipment needed for access to and use of the Site and all charges related thereto. The Company shall not be liable for any damages to the User's equipment resulting from the use of the Site.


5. License and Site Access:


Jhumrookart.com grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in jhumrookart.com’s sole discretion) an unreasonable or disproportionately large load on jhumrookart.com’s infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by jhumrookart.com to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by jhumrookart.com.


6. Membership Eligibility:


The Service is not available to minors under the age of 18 or to any users suspended or removed from the system by jhumrookart.com for any reason. Users may not have more than one account. Maintaining more than one account by a user shall amount to fraudulent act on part of the user and attract actions against such user in accordance with the terms of clause 11 below. Additionally, users are prohibited from selling, trading, or otherwise transferring their jhumrookart.com account to another party. If you do not qualify, you may not use the Service or the Site. The Company owns no responsibility in any manner over any dispute arising out of transactions by any third party using your account/e-mail provided by you to the Company or payments made by your credit card by any third party.


7. Your Account:


In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or jhumrookart.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, jhumrookart.com has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by the Company. Because of this, we strongly recommend that you logout from your account at the end of each session.  You agree to notify jhumrookart.com immediately of any unauthorized use of your account or any other breach of security. Jhumrookart.com reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion. If you know or suspect that someone else knows your password, you should immediately change your password by visiting the My Account section. If jhumrookart.com has reason to believe that there is likely to be a breach of security or misuse of the jhumrookart.com Site, we may require you to change your password or we may suspend your account without any liability to jhumrookart.com.


8. Pricing Information in case of sale by jhumrookart.com:


We strive to provide you with the best prices possible on products and/or services you buy from jhumrookart.com, however, jhumrookart.com does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice. The prices mentioned on the Site are not subject to comparison with the same or similar product(s) and/or service(s) available through any online or offline sale. The pricing is subject to jhumrookart.com’s pricing policy and the prices shall be determined only at jhumrookart.com’s sole discretion. While jhumrookart.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, jhumrookart.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. jhumrookart.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address or telephone number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that jhumrookart.com accepts your order the same shall be debited to your credit card account. The payment may be processed prior to jhumrookart.com’s dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.

9. Cancellation by jhumrookart.com:


Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. Any type of coupons used in these orders shall be pushed back into the user’s account in case of cancellation by jhumrookart.com.

10. Cancellations by the Customer:


In case of requests for order cancellations, jhumrookart.com reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty four) hours from making the order. jhumrookart.com has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by jhumrookart.com and accept jhumrookart.com's decision regarding the cancellation. In the event of cancellation of order by the customer jhumrookart.com shall not refund the coupons, if any used against such order.


11. Fraudulent /Declined Transactions:


Our fraud detection team constantly monitors the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account fraudulently shall be liable for legal actions under law and jhumrookart.com reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. jhumrookart.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, jhumrookart.com reserves the right to immediately delete such account and dishonor all past and pending orders without any liability. For the purpose of this clause, jhumrookart.com shall owe no liability for any refunds. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.


12. Customer Dispute Resolution in case of sale of Coupons :


jhumrookart.com may provide deals pertaining to any services and the same shall be redeemed by you through coupons (“Coupons” or “Deal”) sold through the Site. In case any query pertaining to the use of Coupon, the Customer should notify or submit a request within 7 (fifteen) days from the date of unsuccessful use of Coupon. jhumrookart.com will investigate and take reasonable steps to resolve and assist the customer. If you fail to contact us within a period of 7 (Seven) days, your order shall be deemed to be inaccurate and you hereby waive any right to dispute the order with jhumrookart.com. The Company can decline to entertain requests after due consideration. Your privacy is important to us and we will protect it. We will not share your personal information with anyone other than those listed in our Privacy Policy. Any issues or concerns should be highlighted to jhumrookart.com by the Customer. Issues or concerns highlighted by any person/party other than the Customer will not be considered a bona fide dispute.


13.  Information by the User to jhumrookart.com in case of lost, stolen, misused or mutilated Coupon :


The Customer must notify jhumrookart.com immediately if the Coupon is lost, stolen, mutilated, not received or if the customer suspects that the Coupon is being used without his/her consent. In the case of loss or theft of the Coupon, the Customer must call us at +91 98731 02591 during our hours of operation or email us at support@jhumrookart.com. jhumrookart.com on the receipt of this information will act per its standard operating procedures. If the lost Coupon is subsequently received by the Customer, it should be destroyed and must not be used. Only the replacement/new Coupon issued by jhumrookart.com can be used.


14. Credit Card Details:


You agree, understand and confirm that the credit card details provided by you for availing of services on jhumrookart.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to jhumrookart.com. Your credit card information never reaches jhumrookart.com, we just get pass, hold or fail message from our payment gateways. Further the said information will not be utilized and shared by jhumrookart.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. jhumrookart.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.


15. Submitted Content: 


jhumrookart.com does not claim ownership of any materials you make available through the Site. At jhumrookart.com’s sole discretion, such materials may be included in the Service in whole or in part or in a modified form. With respect to such materials you submit or make available for inclusion on the Site, you grant jhumrookart.com a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials. You hereby represent, warrant and covenant that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant the license specified. You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, jhumrookart.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.


16. Disclaimer of Warranty:


All Content, products and services on the site, or obtained from a website to which the site is linked (A “Linked Site”) are provided to you “as is” without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy all warranties, if any, relating to the product and services would be provided by the manufacturer of such product and not by jhumrookart.com. Any claim in relation to the same should be raised against respective manufacturer/supplier and not jhumrookart.com. In any case whatsoever, jhumrookart.com does not endorse and is not responsible for the accuracy and reliability of any opinion, advice or statement made through the site by any party other than jhumrookart.com, (b) any content provided on linked sites or (c) the capabilities or reliability of any product or service obtained from a linked site. other than as required under applicable consumer protection law, under no circumstance will jhumrookart.com be liable for any loss or damage caused by a user's reliance on information obtained through the site or a linked site, or user's reliance on any product or service obtained from a linked site. it is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site, or obtained from a linked site. please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.


17. Limitation of Liability :


you expressly understand and agree that jhumrookart.com and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, opportunity, goodwill, use, data or other intangible losses (even if jhumrookart.com has been advised of the possibility of such damages), resulting from use of the site, sale and supply of goods content or any related/unrelated services and other services offered on the website from time to time.


18. Indemnity :


You agree to indemnify and hold jhumrookart.com (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, including but not limited to reasonable attorneys’ fees, or arising out of or related to your breach of this T&C, or your violation of any law or the rights of a third party.


19.  Electronic Communication :


When you use the Site or send emails to jhumrookart.com, you are communicating with jhumrookart.com electronically. You consent to receive communications from jhumrookart.com electronically. jhumrookart.com will communicate with you by email, SMS or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


20.  Site-Provided Email and Postings : 


The Site may provide users with the ability to send email messages to other users and non-users and to post messages on the Site. jhumrookart.com is under no obligation to review any messages, information or content (“Postings”) posted on the Site by users and assumes no responsibility or liability relating to any such Postings. Notwithstanding the above, jhumrookart.com may from time to time monitor the Postings on the Site and may decline to accept and/or remove any email or Postings. You understand and agree not to use any functionality provided by the Site to post content or initiate communications that contain:

(i) Any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable local, state, national or international law.

(ii) Advertisements or solicitations of any kind.

(iii) Impersonate others or provide any kind of false information.

(iv) Personal information such as messages which state phone numbers, account numbers, addresses, or employer references.

(v) Messages by non-spokesperson employees of jhumrookart.com purporting to speak on behalf of jhumrookart.com or containing confidential information or expressing opinions concerning jhumrookart.com.

(vi) Messages that offer unauthorized downloads of any copyrighted or private information.

(vii) Multiple messages placed within individual folders by the same user restating the same point.

(viii) Chain letters of any kind.

(ix) Identical (or substantially similar) messages to multiple recipients advertising any product or service, expressing a political or other similar message, or any other type of unsolicited commercial message. This prohibition includes but is not limited to

a) Using jhumrookart.com invitations to send messages to people who don’t know you or who are unlikely to recognize you as a known contact;
b) Using the Site to connect to people who don’t know you and then sending unsolicited promotional messages to those direct connections without their permission; and
c) Sending messages to distribution lists, newsgroup aliases, or group aliases.


21.  Links :


The Site or third parties may provide links to other World Wide Web sites or resources. Because jhumrookart.com has no control over such sites and resources, you acknowledge and agree that jhumrookart.com is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that jhumrookart.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.


22. Access to Password Protected/Secure Areas :


Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.


23.  Modifications and Notification of Changes :


jhumrookart.com reserves the right to make changes to the Site, related policies and agreements, this T&C and the Privacy Policy at any time. If jhumrookart.com makes a material modification to this T&C, you may be notified by: (i) sending an email to the email address associated with your account. jhumrookart.com is not responsible for your failure to receive an email due to the actions of your ISP or any email filtering service; therefore, you should add the Site to the list of domains approved to send you email (commonly known as your “white-list”); and (ii) displaying a prominent announcement above the text of this T&C or the Privacy Policy, as appropriate, for seven (7) days, with (i) and (ii) being deemed sufficient notification, of such changes. After notice of a modification to the T&C or the Privacy Policy has been posted for 7 days, the notice will be removed and a brief description of the modification and the date that it went into effect will be placed in the Historical Modifications section at the end of the T&C. If you have not used the Site for more than 7 days, you should check these two sections for any modifications to the T&C or Privacy Policy prior to any further use of the Site. Should you wish to terminate your account due to a modification to the T&C or the Privacy Policy, you may do so by sending an email with the subject line “Termination” to the following email address: support@jhumrookart.com. If you choose to continue using the Site, you agree that by doing so you will be deemed to accept the new T&C or Privacy Policy, as relevant. You agree that it is your moral obligation to provide us the updated email address.


24.  Copyrights & Trademarks


Jhumrookart.com and its suppliers and licensor's expressly reserve all intellectual property rights in all text, programs, products, images, music, illustrations, designs, icons, downloads, video clips, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of jhumrookart.com or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to jhumrookart.com or third party suppliers. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of jhumrookart.com. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of jhumrookart.com or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks and/or other intellectual property owned, controlled or licensed by jhumrookart.com ,one of its affiliates or by third parties who have licensed their materials to jhumrookart.com and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of jhumrookart.com and is also protected by Indian and international copyright laws. The jhumrookart.com names and logos and all related product and service and slogans are the trademarks or service marks of jhumrookart.com. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. The User acknowledges that he/she/it does not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the Site or a website otherwise owned or operated in conjunction with the Company shall not be deemed to be in the public domain but rather the exclusive property of the Company, unless such site is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of the Company, unless otherwise stated. User also permits any other end user to access, view, store or reproduce the material for that end user's personal use. User hereby grants the Company, the right to edit, copy, publish and distribute any material made available on the Site by the User. The foregoing provisions of Section 24 apply equally to and are for the benefit of the Company, its subsidiaries, affiliates and its third party content providers and licensor's and each shall have the right to assert and enforce such provisions directly or on its own behalf.


25.  Billing :


The price of our merchandise is inclusive of the VAT. The vat charged shall depend upon the destination where the order has to be shipped. The tax rate applied to the order will be the combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. jhumrookart.com reserves the right to collect taxes for shipping charges wherever applicable. VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your authorities. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from country to country. They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis


26. Authenticity and Genuineness:


A: What measures does Jhumrookart take to ensure the quality of  products?

We at Jhumrookart are fully dedicated to our customers’ satisfaction. Rest assured that products are 100% genuine and authentic. We do not accept any grey market products. We only buy our inventory from authorized distributors of the brand.

B: Do the storage systems ensure that the quality of the products is intact?

90% of our inventory is kept in our warehouse. Since we only sell our freshest products, the remaining 10% of our stock will be sourced from the brand as soon you place your order. This would take an additional 2-3 days for delivery. 

27.  Returns and Exchange :


You acknowledge that these terms of returns and exchange are limited to direct sale by jhumrookart.com to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. For this purpose jhumrookart.com must receive the merchandise within 7 days from the date you receive an authorization mail. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging, including: hangers, poly bags, hang tags on garments and gift boxes. We will either give you a replacement or will give you a complete refund (In case of non-availability of the product), if the return is due to an error on our part (incorrect item sent, damaged/defective product). Also we will reimburse the invoice value as well as the shipping charge that you would bear to return the package in case of complete refund. All returns which are not valid will not be accepted and will be sent back. In such cases shipping charges will not be borne by us. Do send us a scanned copy of the courier receipt (without any overwriting on the amount) as soon as the package is couriered. We have sole discretion in deciding whether to accept the returns or not depending on the merit of the case. To return an item, the customer must write to us at support@jhumrookart.com, a prompt response is assured to such mails. Alternatively, the customer may even call at our customer care number +91 98731 02591 from Monday to Saturday between 11:00 am to 7:00 pm (IST). jhumrookart.com is not liable for any damages caused to the Product during transit. Our terms and conditions pertaining to returns and exchange can be accessed through the following link and we hereby assume that the same has been read and agreed by you.


28.  Refund Clause :


We will either give you a replacement or will give you a complete refund (In case of non-availability of the product), if the return is due to an error on our part (incorrect item sent, damaged/defective product). Also we will reimburse the invoice value as well as the shipping charge that you would bear to return the package in case of complete refund. All returns which are not valid will not be accepted and will be sent back. In such cases shipping charges will not be borne by us. Please also see our Return Policy for further information.


29.  Delivery

A. How does the delivery process work?

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.

B. What are the delivery charges?

Delivery charge varies with each Seller. Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value.

For example, seller ABC charges Rs 40 for delivery per item if the order value is less than Rs 500. While, orders of Rs 500 or above are delivered free.

C. My order has been shipped. Now how can I track it?

Jhumrookart offer products all over the India. Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can use the tracking number to track the status of your package on the respective courier company’s website.

1. Aramex - http://www.aramex.com/

2. DTDC - http://www.dtdc.in/

3. Bluedart - http://www.bluedart.com/

4. Ecom Express - http://www.ecomexpress.in/

5. Red Express - https://www.getsetred.net/tracking/

6. Delhivery - http://www.delhivery.com/


D. What is the estimated delivery time?

We dispatch most orders within 5-7 business days (i.e. excluding Sundays and public holidays). Though, we keep 90% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products. These products might delay your order. We are pleased to say, 95% of Jhumookart orders are delivered within 10-15 business days from the date of order. Estimated delivery time depends on the following factors:

The Seller offering the product

Product's availability with the Seller

The destination to which you want the order shipped to and location of the Seller. 

30.  Termination and Survival of Terms after Agreement Ends


The Company may terminate this Agreement at any time. Without limiting the foregoing, the Company shall have the right to immediately terminate any passwords or accounts of the User in the event of any conduct by the User which the Company, in its sole discretion, considers to be unacceptable, or in the event of any breach by the User of this Agreement. Notwithstanding any other provisions of this T&C, or any general legal principles to the contrary, any provision of this T&C that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this T&C. This User Agreement is effective unless and until terminated by either you or jhumrookart.com. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. jhumrookart.com may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to jhumrookart.com. Upon any termination of the User Agreement by either you or jhumrookart.com, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. jhumrookart.com's right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.


31.  Site Security


You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. jhumrookart.com will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from jhumrookart.com on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).


32.  Reviews, Feedback, Submissions


All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to jhumrookart.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain jhumrookart.com’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to jhumrookart.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus,jhumrookart.com owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. jhumrookart.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. jhumrookart.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". jhumrookart.com does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant jhumrookart.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify jhumrookart.com and its affiliates for all claims resulting from any Comments you submit. jhumrookart.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.


33.  Limitation of Liability and Disclaimers


The Site is provided without any warranties or guarantees and in an "As Is" condition. You must bear the risks associated with the use of the Site. The Site provides content from other Internet sites or resources and while jhumrookart.com tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. jhumrookart.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement. To the fullest extent permitted under applicable law, jhumrookart.com or its suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement. Without prejudice to the generality of the section above, the total liability of jhumrookart.com to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the value of the product ordered by you. jhumrookart.com, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, jhumrookart.com assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.


34.  You Agree and Confirm


That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by jhumrookart.com for redelivery shall be claimed from you. That you will use the services provided by jhumrookart.com, its affiliates and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site. You will provide authentic and true information in all instances where such information is requested of you. jhumrookart.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), jhumrookart.com has the right in its sole discretion to reject the registration and debar you from using the Services of jhumrookart.com and / or other affiliated websites without prior intimation whatsoever. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgement before entering into any transaction through this Site. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.  That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.


35.  You may not use the Site for any of the following purposes:


Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material. Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice. Gaining unauthorized access to other computer systems. Interfering with any other person's use or enjoyment of the Site. Breaching any applicable laws;  Interfering or disrupting networks or web sites connected to the Site. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.


36.  Governing Law and Jurisdiction


This User Agreement shall be construed in accord with the applicable laws of India. The Courts at Ghaziabad shall have exclusive jurisdiction in any proceedings arising out of this agreement Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by jhumrookart.com and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended time to time. The arbitration shall be held in Ghaziabad. The High Court of judicature at Ghaziabad alone shall have the jurisdiction and the Laws of India shall apply.


39.  Miscellaneous


If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time jhumrookart.com may offer special promotional offers which may or may not apply to your jhumrookart.com account. To avail of such promotional offers, you agree to be bound by any additional terms and conditions for these special offers which are laid down by jhumrookart.com. This T&C and the relationship between you and jhumrookart.com will be governed by the laws as applicable in India. Any disputes will be handled in the competent courts of Ghaziabad, India. The failure of jhumrookart.com to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. jhumrookart.com does not guarantee it will take action against all breaches of this T&C. Except as otherwise, expressly provided in this T&C, there shall be no third-party beneficiaries to this T&C. This T&C constitutes the entire agreement between you and jhumrookart.com and governs your use of the Site, superseding any prior agreements between you and jhumrookart.com with respect to the Site.


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