Your complete shopping satisfaction is our utmost priority. We want you happy each and every time you buy from us. However jhumrookart.com has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if it has manufacturing defect or if an incorrect item is delivered.
Items must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer. Any item that you received with tags attached must be returned with those tags intact. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi- item pack may be returned individually only if it is damaged or if an incorrect item is delivered.
Any return due to the size issue from customers end will not be accepted. On our part, we will give you a replacement or will give you a complete refund in the form of coupon only (In case of non-availability of the product), if the return is due to an error on our part (incorrect item sent, damaged/defective product). In case of return the shipping charges will be borne by jhumrookart.com only if courier is sent by our official courier partner.
No cash refund will be provided by jhumrookart.com under any circumstances. All returns which are not valid will not be accepted and will be sent back. In such cases shipping charges will not be borne by us. Please note that Stitched Goods are neither accepted nor replaced under any circumstances. We have sole discretion in deciding whether to accept the returns or not depending on the merit of the case.
Please note jhumrookart.com will not be liable for any damage that happens in transit. Returns can be made in the following ways:
1. Courier the product(s) to jhumrookart.com
2. Intimate us so that we can pick up the product(s) from your doorstep (Only if the service is available in your locality). You can ask for a reverse pick up by sending a mail at email@example.com.
Should you wish to return all or a part of your order, you need to let us know within 24 hours of receiving your parcel. You can either call our Customer Support No. +91 98731 02591 between 11am (IST) and 7pm (IST), from Monday to Saturday or write to us at firstname.lastname@example.org
After validating your return request, we will send you an email authorizing a return. The mail will have the return shipping address along with instructions that would guide you to simplify the return process. If you want us to bear shipping charges then do send the products only through our official courier partner. Please bear in mind that we should receive the return package within 7 days of us sending the authorizing email.
Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue either a replacement or provide coupons/money of the appropriate amount. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you. We will send you an acknowledgement mail on receiving your package and on validating your return. Also we will send you a closure mail at the closure of your refund.
You may cancel an order within 24 hours of your purchase or before your order has been processed (Whichever is earlier). You can cancel your order by writing to us at email@example.com.
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund online (via NEFT/RTGS) within next 2 working days. You will be notified of the same by email.
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
As part of usual business practice, if we receive a cancellation notice and the order has not been packaged / shipped by us, we shall cancel the order and refund the appropriate amount in the form of coupons/money which can then be used for your next purchase (Except in the case of COD). We will not be able to cancel orders that have already been processed and shipped by us.
If the package is couriered through our official partner or picked up by jhumrookart.com, the package would be traced till delivery to the warehouse, and the customer would be intimated on receiving the same. And if sent by you, the package needs to be tracked by you and delivery to warehouse ensured. We might ask you to share the POD, in case of the package not being traceable, to help locate the package. Kindly bear in mind that the next steps towards a refund can happen only after the package is received at the warehouse.
We do not provide any guarantee on Color/Fabric/Embroidery/Silk/Zari, etc. All goods are advised to be Dry Cleaned only, In case of fastening of colors and/or shrinking of Fabric in spite of Dry Clean, kindly note that we will not be responsible for the same as the Dry Clean process is not under our control.
Our garments are completely hand made using complex procedure of dyeing, surface ornamentation & stitching. Irregularities within product style may arise which adds to their inherent uniqueness. Owing to complex procedures of natural over dyeing and surface treatments some colors might run and some fabric might shrink.
While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. We wish to clarify and ascertain that every customer who orders any outfit from www.jhumrookart.com is aware of this genuine problem.
Never send back an item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
Always report any problems associated with a single order/package delivery at the same time. While returning the defective products, kindly mark the package as ‘DEFECTIVE RETURN’. Prefer returning your items using registered airmail / courier as advised in our return authorization mail in order to ensure proper delivery.
Please ensure to include a copy of the invoice you have received.